Here are the most commonly asked questions in each category.
How do I return the item(s) ordered?
You have 14 days from the date of delivery to return your item(s) excluding bodysuits, swimwear, and accessories which are NON-RETURNABLE. All returns are refunded via store credit in the form of a Pretti-n-Plush E-Gift Card. Returns are processed within 14 days from the date delivered to our store.
Kindly refer to our Return Policy for more information.
How can I track my order?
Customers have the option to select shipping insurance protection for an additional fee with Route. This Third-Party service provides order protection and tracking information in real-time for your online purchase.
What are your shipping options, pricing, and timeframes?
- Domestic: We offer standard and expedited shipping.
- International: We offer shipping to Canada, UK, EU, and most other countries.
Refer to our Shipping Policy for additional information concerning pricing and processing timeframes.
How can I edit or cancel my order?
If your order requires an edit, please contact us within an hour of purchase at email@example.com to have the issue resolved. Failure to notify of any changes within the designated time will result in the order being processed and shipped.
Regrettably, we do not offer cancellations unless an item is out of stock
What should I do if my order was canceled?
Your order may be canceled if an item you selected is out of stock or the quantity selected is no longer available. Only under these circumstances, you will be notified of an order cancellation via e-mail and immediately issued a credit in the form of an E-Gift Card for future use.
How do I request a refund?
Pretti-n-Plush will only issue a refund in the form of an E-Gift Card for the following:
- Cancellation of order due to item(s) being out of stock
- One or more items sold during the processing of your order
- Item is damaged, defective, or incorrect size
If an E-Gift Card was used for the order, your funds will be credited to the same E-Gift Card within 24 hrs.
Do E-Gift Cards expire?
No, Pretti-n-Plush E-Gift Cards are treated like cash on our online store. Therefore, it will never expire and can be used for future purchases.