To ensure proper delivery of your order, your address must be entered correctly and includes all relevant information such as correct abbreviations, street numbers, building or apartment numbers, and route information if applicable. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at time of purchase.
Customers have the option to select shipping insurance protection for an additional fee with Route. This Third-Party service provides order protection and tracking information in real-time for your online purchase. In the event, that your package becomes lost or stolen, please file a claim at usps.com/help/claims.
Orders are subject to processing times which is separate from the time of shipment and when the package reaches it's destination. After your payment is authorized and verified, standard domestic and international orders can take up to 5 business days, expedited orders can take up to 3 business days to process. Be advised that this is an estimated timeframe and does not include weekends and/or holidays.
Please note that orders to U.S. destinations may take 1-10 business days from date that it is shipped solely depending upon shipping method selected and final destination of the order. When your order has shipped, you will receive an e-mail from our third party provider with tracking information. Shipping rates and/or fess are calculated at checkout which is determined by the customer's shipping address and weight of product(s) ordered.
For U.S. Domestic and International orders we will use USPS to ship to most locations. However, alternative carriers may be selected at our sole discretion to meet shipping requirements at the time of your order and the final cost will be displayed at checkout. Shipping fees are non-refundable and the customer is held responsible for the initial shipping charges plus the cost to return the package including if a customer refuse the package from prettinplushboutique.com.
We will ship to PO Boxes via USPS.